As a bride you want to start wedding planning as early as possible to be able to lock certain things in such as venue, catering, and any other vendors that may need a early deposit. Which is why my husband and I took a winter trip to New Orleans. Originally we went to lock in a location for the ceremony and reception; we tried food just to give us an idea of what we possible wanted our menu to be. One afternoon we stumbled upon a Caribbean restaurant by the name of CoCo Hut. A very small family owned business where the food is made to order. Thoroughly impressed we asked if they catered and was told yes on the spot. Once we returned home I called CoCo Hut as I was instructed to recieve a quote for all that would want at the wedding. Our reception menu was based on there menu and specifically what we ordered on our visit. After speaking with CoCo Hut I was told I should expect a call to confirm by Friday.
The Catering Blues begins here……..
A we goes by and we never received a call back. Each time we reach out we are told the owner isn’t in she will call back. Unfortunately the owner is the only person able to discuss catering matters. During this time we are going into Christmas and I decided to wait until the holidays die down before continuing with vendor confirmations. The second week of January I am calling twice a week yet I can not get in touch with CoCo Hut. Once February comes I am a little on edge as I am calling and continually being told the owner is out of town or not in yet. I assume Madi Gras may have taken up some of her time; so again I wait. March there is no call back and we are 3 months away from our ceremony. By the middle of March we are over the waiting game and decide to make a trip to New Orleans to finalize everything for the wedding. By this time we have everything for the ceremony and are dropping things off for our cake and doing a final walk through of our venue. Yet and still we have nothing for our guest to eat. We decide to visit CoCo Hut in hopes that the owner is in for us to speak with.
As we arrive the owner is in casually talking to her brother.We greeted the owner and expressed we would love to have a moment of her time and she was instantly defensive and ask, ” For what?”. Unfortunately she was not willing to have a seat and discuss our catering menu which we gave her months in advance. After explaining we had been trying to call about catering our wedding she asked us to, “come back tomorrow”. We were willing to come back however she refused to give us a definite time she would be in. While trying to engage she continued to have a side conversation with her brother. The entire experience was extremely frustrating. While at the restaurant we considered waiting to grab a bite to eat. As we waited I was able to take in the entire restaurant kitchen area included and I was dissatisfied with some of the conditions the kitchen was in. My husband and I decided to look else where for a caterer and to never eat at CoCo Hut again. Livid doesn’t express how upset we were when leaving the establishment. However, we cancelled our order and left in peace.
CoCo Hut was very unorganized and unprofessional which put us in a very uncomfortable position. I would have appreciated and respected the establishment if we received a phone call let us know they were unable to accommodate us. In the months leading up to our final visit we were scrambling in search of a Plan B for catering. Having to deal directly with the owner has ruined our experience with the business establishment. The cashier as well gave poor customer service that day as well while taking the orders of others. Perhaps it was a bad day? However, we chose to take our love for Caribbean food elsewhere when in New Orleans.
For more information on CoCo Hut Click Here